![]() If you're an Xfinity TV customer without X1 or Flex, see these instructions to program your remote from your non-X1 TV Box instead. If you have Xfinity X1 or Xfinity Flex, follow these steps to pair the remote with your TV Box or streaming device – you can even control it when it's out of sight. Once you’ve worked out what’s wrong, it’s time to make use of voice control and make the most of your Xfinity voice remote.You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. There might be an issue that you can’t fix without the help of an expert. If you’re still having problems after looking through this list, you’ll need to contact your Xfinity service provider. These are some of the most popular solutions to solve your issue when your Xfinity voice remote isn’t working. Please note that, depending on their product replacement rules, they may or may not be able to replace the remote control if it is an older model and you have had it for a while. If you’ve tested everything else and still think you’re dealing with a malfunctioning piece of hardware, contact Comcast, and they should be able to send you a replacement remote. Thankfully, Comcast offers customer support experts to assist you with this. There’s always the potential that your remote control is broken. Though Comcast makes every effort to deliver high-quality, well-functioning goods, bad gear does occasionally fall through the gaps. If the rest of the remote works but the voice control doesn’t, the problem is most likely not dead batteries, but it might be weak batteries thus, it’s worth attempting to change the batteries to fix your remote. Batteries ran outĮven if you’re using a brand-new Xfinity remote, you might have received a defective pair of batteries or that the batteries you’re using aren’t as new as you thought.Ĭheck the expiration date on the batteries you’re using, and even if they’re still okay, try obtaining a new set to see if it solves your problem. ![]() Always perform a lengthy reset while using the app to reset. You may also use the Xfinity My Account App to reset the Xfinity box. To reset your Xfinity box:įor 5-10 seconds, press and hold the reset button on the Xfinity box. Resetting the Xfinity box is a simple solution to this problem and could be a reason why your Xfinity voice remote isn’t working. The remote and the Xfinity box don’t often interact adequately, resulting in unresponsive buttons, loss of voice control, and other issues. Rebooting a device can sometimes allow it to reset or renew the connections it has with other devices, which can alleviate a variety of issues. Turn off the power, wait a few minutes, and then turn it back on. You can learn how to reset your Xfinity remote in a separate article. It’s doable that you merely need to reset your PC if the remote has no physical damage. It is worth noting that resetting your remote means reconnecting it to all your devices and changing your settings to your preferences, but if it gives you voice control, it’s worth the extra effort. This procedure is straightforward and quick to do. You will need to reset the remote to ensure that it was correctly set up and connected to your other devices. It’s probable that a step was skipped or that anything prevented the setup procedure from being completed. There might be a mistake in your Xfinity voice remote configuration if you are having issues, whether you are setting it up for the first time or have been using it for a while. Check to see if other things, like the volume control and power button, are still working. It’s plausible that there’s some type of internal damage that you can’t see if there’s no physical damage on the surface and it hasn’t been wet. Is it possible that it has been exposed to water or other substances that have caused it to malfunction? Has it been dropped from a great height? It may be causing problems with the motherboard within the remote that aren’t obvious from the outside?ĭid it fall on the sink? Pool? Or was it around the floor accidentally? Did it fall from a counter? Or did the dog mistake it for a chew toy? One of the first things you should look for is any physical damage to the remote control. ![]() However, there is also deterioration that usually comes from consumers and their usage of the item. Damaged items can come from the company themselves or even be damaged on route. Packages travel hundreds, if not thousands of miles, to arrive at your doorstep. Xfinity voice remote isn’t working– Troubleshootingįollow the instructions below to figure out how to fix an Xfinity voice remote that isn’t working.
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